Customers are the core part of any business. The success of any company heavily depends upon its customer base. Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer’s requirements are met.
The profession of customer service is both challenging and rewarding at the same time. Good customer service ratings will help attract more customer. Bad or low rated service is always frowned upon. Here we will talk about the positive phrases that can be used for excellent customer service.
It’s my pleasure
Offering great customer service means taking a servant position. Offer the best service possible with a smile and say – it was a pleasure serving you. This will ensure good customer feedback.
I’d be happy to recommend
If you don’t provide a service they’re looking for, find some suitable alternatives. Be adaptable and recommend your product that is best suitable as alternatives. It will leave your customer impressed with the service.
Thanks for choosing us
Your customer had choices and among them they chose you. Thank them and recognize their choice to work with you instead of your competition. This will create a positive outlook for the company.
I’ll find a solution
Not everything has a ready solution. In some cases, you may end up with a completely new problem in your working environment. Letting customers know you’re working to finding a solution ASAP is the perfect way to start a customer service interaction off right.
What is most convenient for you?
Creating inconvenience to the customers is a big ‘No’ in the business world. Business houses always focus on operating in a suitable location with reasonable product pricing. Also, it is important to ask for their input and find out the solution that is most convenient for them.
You made my day
Conveying ‘That absolutely made my day’ will brighten their day and accurately convey how much you appreciate their choice. It will eventually put the company and you on their good books.
How can we make this right?
Sometimes leaving the solution up to the customer will benefit the business. You’ll be surprised at how little it takes to rectify the situation. Involving them for a solution will also open your eyes on what they want from you. Note down their expections and work on it.
I completely agree with you
If you agree with the customer then say so. And if you don’t agree with them, find a tactful way to express it. But don’t end up offending them. Communicate your opinion and double-check that it aligns with business policy.
I’m on it
Show customers that you’re not only ready to assist them. But you’re excited about doing it by saying “I’m on it”. Communicate and inform them about their request being in the process.
We will figure it out.
If a solution isn’t obvious, it may take time to figure out. Reassure your customer that you’ll figure it out – it means a lot to them. After finding solution convey your solution and note feedback if they are satisfied with the solution.